The Aga Lady The Aga Lady  
 
 
 
For All Orders Over £100.00 Delivery is Free.*
 

 

Delivery Policy

We aim to deliver all orders to UK mainland addresses within 5/7 working days from receipt of payment. However we will always advise you if it may take longer and await your acceptance before proceeding with your order. We will use all reasonable efforts to deliver your goods within the time stated but we will not be liable for any loss caused to you by late delivery. If you do not receive your goods within the stated delivery period please contact us immediately by e-mail or telephone.

On receipt of the goods, please inspect carefully for damage and advise the carrier's driver accordingly. If you are unable to inspect the goods fully for whatever reason, please sign the consignment note as "unexamined". Should you sign the consignment note as "received in good condition" or fail to comment on the consignment note (“unexamined” / “Damaged” etc), you may be liable for any damages.

Any damages should be advised via e-mail to us within 24 hours of receipt to avoid additional charges.
www.theagalady.com is intended primarily for UK customers and our charges for UK mainland deliveries are as follows: -

Standard delivery is normally £1.50 per item, with the exception of pans and casseroles: for these standard delivery is normally £7.00 within mainland UK. Up to a maximum total delivery cost of £7.00

For all orders over £100.00 delivery is free to mainland UK addresses.

Deliveries to Northern Ireland, UK Islands and some areas of northern Scotland may attract a premium charge due to the increased cost of carriage charged by our Carriers. Please contact us for further details. We will always seek your approval of this before processing your order.

There may also be delays whilst we arrange suitable shipment. Customers should note that they would be responsible for all import duties and taxes.

In certain circumstances, such as traffic accidents, extreme weather conditions or unforeseen technical problems, we may be unable to fulfill your delivery in accordance with these terms. For such exceptions, we may require additional time and effort to fulfill the delivery. If this occurs, we will inform you immediately and make our best efforts to deliver your order as soon as we possibly can, or you may opt to cancel and receive a full refund.

Our delivery promise to you is to do our utmost to ensure that you receive the items you have purchased as soon as possible within the 7 working day guarantee period. It is our intention to exceed expectations whenever possible.

If we do make a mistake, we will use our best endeavours to rectify the problem and find an outcome that is suitable for you.

 

* See delivery policy for details of the free delivery