The Aga Lady The Aga Lady  
 
 
 
For All Orders Over £100.00 Delivery is Free.*
 

 

Terms and Conditions

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within this website is made available only for your personal, non-commercial use and that you may download such material and content onto only one computer hard drive only if needed to make a purchase. Any other use of the material and content of the website is prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, commercially exploit or create derivative works of such material and content.

The products sold on this website are subject to the Product Description which sets out conditions related to the sale of that item. We will take all reasonable care to ensure that all details and prices of products appearing on this website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, information appearing on this website at a particular time may not always reflect the exact situation at the moment you place your order. We cannot confirm the price of a product until your order is accepted and confirmed.

We will endeavour to ensure that the prices shown on this website are correct. If, however, for any reason the prices of any Goods are incorrect at the time you place an order with us, we will contact you at the earliest possible opportunity to advise you of this.

There may be occasions on which we are unable to accept the order you have placed and this may be due to any of the following reasons:

  • The product you ordered is not in stock or not in a saleable state.
  • We are unable to obtain authorisation for your payment.
  • There is a pricing or product description error.
  • You have not met the criteria set out in the main Terms & Conditions.

All payments will be accepted via Paypal. Further information can be found at www.paypal.co.uk.

Cancellations must be made, without delay, via the e-mail address on our Contact page. You may alter your order within 24 hours of your order being confirmed without incurring any charges, unless you requested any special delivery requirements other than our standard dispatch to a UK mainland address, in which case the Company reserves the right to apply an administration charge to recover any costs incurred. Any order altered after this time may attract additional charges. Any payments made or due will be adjusted or refunded to account for any changes as the circumstances determine.

If you have a Complaint. In the first instance, please contact us by e-mail, stating clearly the nature of your complaint. All complaints are confidential and taken very seriously. We will acknowledge your complaint within 5 working days. If for any reason a decision cannot be made within a further 10 working days, we will investigate your complaint thoroughly and keep you updated as to its progress. If we find that you have a valid complaint we will endeavour to reach an amicable settlement with you as well as offering a full written apology. If we find that your complaint is not valid, you will be contacted stating the reasons for our findings. If you are still unhappy with the outcome at this stage you have the right to take your case to a suitable arbitration service.

Proper Use. Any person using our website does so at their own risk. The Company will not be liable for any loss or damage, howsoever arising, out of or in connection with the use, of our website or its content.

You will be responsible if you use this website in breach of these Terms and will reimburse us for any loss that you cause to us as a result of your misuse.

The Company does not warrant that our website will be uninterrupted or entirely error free.

The content of this website does not constitute advice and should not be relied upon in making, or refraining from making, any decision.

Whilst we use commercially reasonable efforts to check for the most commonly known viruses, we are not in a position to confirm that our website, e-mails and any attachments will be virus free and cannot accept any liability in this regard. We therefore recommend that you carry out your own virus checks.

Data Protection. We will only use the information you provide in accordance with our Privacy Policy.

Links. Our website may contain links to other websites which are not under our control and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

General. We may change or withdraw any part of our website, or may to refuse you access to the website at any time if we consider it necessary. It is your responsibility to ensure that you are aware of any changes we may make from time to time.

These terms are governed by the laws of England and Wales and only the courts of England and Wales will decide any disputes.

Nothing in these Terms shall affect your statutory rights as a consumer.

Privacy Policy

At theagalady.com we take your privacy and security seriously, that is why we ensure that our security policy is up to date with the latest services to protect you when shopping online. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the SafeBuy Web Trader Code of Practice.

We do not send random marketing emails to personal email addresses (spam).

We collect information about you for 2 reasons: first, to process your order and secondly, to provide you with the best possible service.

When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information (credit card details are not stored in the database) and details of the products you have ordered. We use this information to process your order and to monitor product preferences and site use to improve our service to customers.

We will not pass on any of your details to any third party without first obtaining your consent except when necessary in order to process your order, in order to protect against fraud or crime or in the unlikely event that we sell our business then to the purchaser of that business.

We do our best to ensure the information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you identify and notify us of any inaccuracies we will delete or correct your information promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the SafeBuy Web Trader Code of Practice.

We use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. "Cookies" are small pieces of information that are stored on your computer's hard drive by your browser. These allow us to track your shopping basket details and provide features to make shopping on our website easier and more enjoyable. You can usually modify your browser to prevent this happening, but in this case we will be unable to track the goods you place in your basket.

Our site may contain links to other sites that are operated and/or owned by third parties. We do not have control over such third party sites and cannot accept responsibility should you decide to enter them.

* See delivery policy for details of the free delivery